PELAYANAN TERHADAP PENGGUNA ANGKUTAN DAMRI TRAYEK BEKASI BARAT-BANDARA SOEKARNO HATTA

Payaman Manik, Marcelina Sitorus, Endang Sugiharti

Abstract


The purpose of the research is to find out how big the effect of service to the passengers of DAMRI route west Bekasi – Soekarno Hatta airport. The types of services regulated in SK.97 / HK.003 / DAMRI-2012 on Minimum Service Standards (SPM) Integrated Transportation Mode determine the quality of transport services that will affect the user decisions on DAMRI route West Bekasi - Soekarno Hatta Airport in 2016. This study was analyzed by descriptive statistics and inferential statistics with questionnaires spread of 100 respondents. The result of analysis shows that there is a significant influence simultaneously between the variables of service quality to user/passengers decision on DAMRI route west Bekasi – Soekarno Hatta airport. Partial analysis results show that security, safety, convenience, affordability, and equality variables do not have a significant effect on user/passengers decision. However, order has a significant effect on user/passengers decisions.

Keywords


service quality, passengers decision; land transport; multimoda transportation

Full Text:

PDF

References


Kementerian Perhubungan. 2009.” Keputusan Menteri Perhubungan Nomor KM 35 Tahun 2003 Tentang Penyelenggaraan Angkutan Orang di Jalan dengan Kendaraan Umum”. Jakarta: Kementerian Perhubungan Jakarta.

Matijošius, J., Vasilis, A., & Vasilien, V. (2016). The Assessment of Importance of the Factors that Predetermine the Quality of a Service of Transportation by Road Vehicles, 134, 422–429. https://doi.org/10.1016/j.proeng.2016.01.034

Purnama, S., Raditya, R., Ekonomi, F., Esa, U., Tomang, T., & Jeruk, K. (2011). ANALISIS FAKTOR-FAKTOR YANG MENENTUKAN Pendahuluan, 184–196.

Perum DAMRI. 2012. Kumpulan Standar Operasional Prosedur dan Standar Pelayanan Minimum Perum DAMRI. Jakarta: Perum DAMRI.

[UU RI] Undang-Undang Republik Indonesia Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Jakarta: UU RI.


Refbacks

  • There are currently no refbacks.


site stats View My Stats