In carrying out the delivery process PT.Trimuda Nuansa Citra transportation
services company engaged in the freight forwarder. seek error does not occur
for the achievement of good delivery. The purpose of this study was to
determine the factors that lead to the delivery of goods misroute. Data analysis
technique used is the analysis of the factors to look for a dominant factor
causing misroute delivery. The results of the research that is the dominant
factor causing the delivery of goods is a factor misroute machinery, equipment
and infrastructure, labor factor, external environmental factors. While
subfactors that most influence is the lack of motivation of labor subfactors,
subfactors workplace conditions were inadequate, subfactors absence of
financial incentives for couriers when performing work beyond its capacity,
subfactors work procedures that are less obvious and subfactors of customer
data that is not clear.