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KEPUASAN KAPTEN PILOT DAN CO PILOT TERHADAP KINERJA FLIGHT OPERATION OFFICER


 
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1. Title Title of document KEPUASAN KAPTEN PILOT DAN CO PILOT TERHADAP KINERJA FLIGHT OPERATION OFFICER
 
2. Creator Author's name, affiliation, country Cecep Pahrudin; STMT Trisakti
 
2. Creator Author's name, affiliation, country Adi Chandra; STMT Trisakti
 
2. Creator Author's name, affiliation, country Tito Warsito; STMT TRISAKTI
 
3. Subject Discipline(s) manajemen; air transport
 
3. Subject Keyword(s) Service Performance and Customer Satisfaction
 
4. Description Abstract

PT. Sriwijaya Air is one of the national airline was established on November
10, 2003. The paper purpose is to analyze the degree of correspondence
between the performance of flight services operations officer with customer
expectations (pilot) PT. Sriwijaya Air, using qualitative methods, while data
analysis using the five-dimensional approach, and Cartesian diagram. The
analysis shows the level of implementation of quality of service with the
average performance of 4.42. Level expectations or interests of customers /
pilot average of 4.69, which means that the service performance of flight
operations officer told the pilots are considered very important to be well run.
At the level of concordance between the implementation of services to the
benefit of customers amounted to 94.19%, based on the interpretation table can
be interpreted pilots are very satisfied with the performance of flight operations
officer PT. Sriwijaya Air.
 
5. Publisher Organizing agency, location STMT Trisakti
 
6. Contributor Sponsor(s)
 
7. Date (YYYY-MM-DD) 2017-01-03
 
8. Type Status & genre Peer-reviewed Article
 
8. Type Type
 
9. Format File format PDF
 
10. Identifier Uniform Resource Identifier http://library.stmt-trisakti.ac.id/jurnal/index.php/JMBTL/article/view/76
 
11. Source Title; vol., no. (year) Jurnal Manajemen Bisnis Transportasi dan Logistik; Vol 2, No 3 (2016): JURNAL MANAJEMEN BISNIS TRANSPORTASI DAN LOGISTIK
 
12. Language English=en id
 
13. Relation Supp. Files
 
14. Coverage Geo-spatial location, chronological period, research sample (gender, age, etc.)
 
15. Rights Copyright and permissions Copyright (c) 2018 Cecep Pahrudin, Adi Chandra, Tito Warsito