KINERJA PELAYANAN PEMERIKSAAN KAPAL BERBENDERA INDONESIA OLEH MARINE INSPECTOR

Abstract

Tanjung Priok Harbormaster Office is a unit at the Sea General Directorate in the Ministry of
Transportation. This unit has a task to carry out surveillance and law enforcement in shipping.
To know the service performance of vessel inspection, the Public Satisfaction Index is used, due
to PAN Ministerial Decree No. KEP-25 / M.PAN / 2/2004 on 24th February 2004 concerning on
the Guidelines of Public Satisfaction Index in the Service Unit of the Government Agency. This
study aims to analyze the service performance of Indonesian vessel inspection by the Marine
Inspector to the level of Public Satisfaction Index at the Tanjung Priok Harbormaster Office
Jakarta. The result of the study shows that 1 from 14 indicators measured is still not good,
which is the accuracy of time in vessel inspection. This means that the organization has less
competency in recruiting the Marine Inspectors or Marine Inspector Candidates. The
organization also lacks of facilities and infrastructures to support the activities of vessel
inspection, resulting the user dissatisfaction at the Tanjung Priok Harbormaster Office.