ANALISIS FAKTOR PENYEBAB KETERLAMBATAN PENGIRIMAN PRODUK ARNOTTS KE ALFAMART AREA JABODETABEK DAN BANTEN PT INTAN UTAMA LOGISTIK TAHUN 2015

Abstract

PT Intan Utama Logistics is a company engaged in the field of freight forwarding that its main
task, delivering goods using multiple modes of transportation available. As a freight forwarding
service company PT. Intan Utama Logistik should be able to provide the best services to meet
the needs of customers, one of which is in terms of timeliness of delivery of goods safely reach
the destination because it can affect the level of customer satisfaction. But in fact in the process
of delivery of goods are still common problems, such as delays in delivery caused by various
factors, including wage service trips within the scope of delivery, a factor congestion on land
and the diversion of traffic flows, frequent damage to the fleet operational, operational fleet is
not in accordance with the needs and the goods component is lacking. This study aims to
determine the factors that cause delays in shipping products to alfamart Arnotts Greater
Jakarta and Banten area at PT Intan Utama Logistik Year 2015. To find out the root of the
problem of delays in shipping products to alfamart Arnotts Greater Jakarta and Banten area
and the solution at PT. Intan Utama Logistik Year 2015. To find out effective measures or
solutions in addressing delays in shipping products to alfamart Arnotts Greater Jakarta and
Banten area at PT. Intan Utama Logistik Year 2015. The data analysis techniques used by the
author is a fishbone diagram or cause-effect diagram ,. the writer has the conclusions that can
be drawn as follows: (1) Total shipments (shipment) the PT Intan Utama Logistik in 2015
amounted to 9280, goods were delivered (delivery) amounted to 7868 and the total of goods that
experienced delays amounted to 1410 with the performance results achieved by 15:19%. (2)
Analysis of the root cause of the problem is known 10 variables rated by the respondents there
are four variables that have problems with the average - average percentage of problematic
factor is> 43.66%. The four variables are problematic, namely Machines, Methods and Money.
(3) Having found a major problem in this problem, there are several factors that cause delay
that disbursement of funds should wait for the decision of GM, the number of operational fleet is
used to handle distribution activities are limited, the whole process delivery of goods should use
transport fleet and has become a liability to determine for courier service.