PELAYANAN BERKUALITAS DALAM BISNIS JASA TRANSPORTASI

Abstract

In every part of life, the service activities happen naturally. Basically, giving service is the basic human needs to interact with others. The highest level of need for people now is getting service. This could happen because not many people want to serve others. Therefore, it is needed to build a mental of giving service. If the mental of service has been applied, then there will be no complaint from the customers in transportation industry. The study is to find out the quality of services in transportation industry. The study used the
qualitative descriptive in library research. The service doers agree that different customers perform different characters who need to be treated differently.